Microsoft sending upgraded Xbox 360 consoles to users with disc issues

Posted by Andru Edwards Categories: Hardware, Microsoft, Xbox 360, Xbox Live,

Microsoft is offering a small number of Xbox 360 owners replacement consoles and a free year of Xbox Live as compensation for a firmware glitch, according to a report.

According to Kotaku, some customers have received emails stating that consumers can trade in their defective consoles in return for an upgrade.

Microsoft also confirmed the report via Twitter, in response to the posting of a screenshot of the letter by user Avery Penn.

However, the email from Microsoft appears to anticipate problems with the console, as Penn told Kotaku that his console is still able to read the discs. "The email was most likely referring to the Xbox LIVE update which is being phased in between May 19 and May 30 – an update which reflashes the DVD drives to a new stock firmware, and adds support for new XGD3 disk format," Kotaku added. "It's this update that allows an extra GB of usable storage on game discs."

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