Thursday July 5, 2007 1:13 pm
Hallelujah, Microsoft To Further Expand Xbox 360 Warranty
Microsoft has announced that if you suffer the ever-dreaded red rings of death (indicated by three flashing red lights), you’ll be covered for up to three years following the date of purchase. This is terrific news, but at the same time it was a necessity with the rate of Xbox 360 hardware failures appearing to be extremely high. It was only a matter of time before Microsoft was facing a class action lawsuit from pissed-off consumers. Anyone who has had to pay for repairs that would have been covered by the new warranty will qualify for reimbursement.
The press release stated:
As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures. Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.
Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the ‘three flashing red lights’ error message within three years from time of purchase free of charge, including shipping costs.
Microsoft execs have chimed in, with an open letter from Peter Moore being posted on Xbox.com and a statement from Robbie Bach appearing in the press release.
“The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. “We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come.”
Big knock on wood – I’m probably one of the three lucky individuals who have a launch console that hasn’t failed. Aside from an unfortunate glitch in Oblivion which wrecked a save file of mine, I’ve had nothing but good times with my Xbox 360.
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