A few weeks ago I was in Hollywood Video located in Town and Country Shopping Center in Corpus Christi, Texas, a store where I have rented movies for years.  There were several large signs up that there was “No More Late Fees”.  I was delighted as I’ve always thought late fees were gouging customers.
I rented a few movies, and was late turning them in.  I wasn’t concerned though because of the new policy of no late fees.  The movies were turned in seven days late.
Today, I went to rent more movies and was told there was a balance.  When I inquired, the balance was for late fees on the movies I previously rented.  I was not happy with the news.  The clerk was extremely confusing when I questioned the fees.  He was totally trying to mislead me on information regarding the late fees and fees for the movies I was wanting to rent.
Then, the Manager, if you can call her that, had a very sarcastic tone of voice when she greeted me.  You should be ashamed of that staff.
Needless to say, I did not rent any movies today.  Nor will I in the future. 
By the way, there was only one other customer in the store.  If you’re having financial problems, you may want to look at closing that store, or at least dimishing the rude staff.

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